De-Escalation Conversations

Sgt. Kerry Mensior (Ret.)

Calm an Angry Person in Seconds!

Welcome to De-Escalation Conversations, a podcast all about how to De-Escalate tense situations, resolve conflicts and talk to angry people in a constructive and helpful way.

We'll be featuring Educators from K-12 schools, Law Enforcement Officers, Security Specialists, Firefighters, Medical Services providers, and Flight Attendants, to discuss strategies for managing conflict, ways to prevent violence, and how to stay safe in high-pressure situations.

Join us for an engaging and informative show that will help you learn how to diffuse dangerous situations and better prepare yourself for the unexpected.

read less
EducaciónEducación

Episodios

038 - Your Calendar is a Reflection of Your True Values
05-12-2023
038 - Your Calendar is a Reflection of Your True Values
On this episode of De-Escalation Conversations, host Kerry Mensior delves into the powerful concept that your calendar is a reflection of your true values. He reflects on the challenges individuals face when focusing on what they lack instead of acknowledging their achievements, and how this mindset can affect mental health. Kerry shares practical steps on using a calendar to live a fulfilling life by aligning it with your values and responsibilities, while also improving relationships and reducing procrastination. Tune in for valuable insights and actionable tips to start living your life by design.Get your FREE BANKcode here ($99.00 value):https://CrackMyCode.com/VictoryThe Power of Gratitude: "When you're in gratitude, your brain cannot also be in survival state."— [00:00:44 → 00:00:48]The Importance of Your Calendar: "Your calendar is a reflection of your true values."— [00:01:48 → 00:01:52]The Gap and The Gain: "I want you to think about that for just a moment because anytime you've been depressed, anytime you've been down, any anytime that you've just been Feeling like you're slogging through mud every day. Most of the time, you're looking at the gap, not at the gain. You're looking at what you don't have versus what you do have."— [00:04:02 → 00:04:49]Time Management and Procrastination: "But if your family is not on your calendar, then you're not living your values."— [00:06:16 → 00:06:21]Prioritizing Time with Loved Ones: "When are they gonna have a little bit of time? When are they gonna have a 15 minute time block? And right now, what I want you to do is I want you to put it on your calendar."— [00:08:26 → 00:08:33]BANKCode Assessment: "It's what we use in one of our de escalation tools because it allows you to know the language that the other person can best hear, Not the language that you natively speak."— [00:08:51 → 00:09:03]gratitude, success, achievement, depression, values, calendar, time management, relationships, experiences, family, goal setting, planning, procrastination, emotional state, survival state, executive state, neuroscience, mindset, priorities, reflection, accountability, personality assessment, teamwork, joy, fulfillment, training, scheduling, career, goals, priorities, lifestyleIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
037 - Deep Dive into Routines: Leveraging Evening and Morning Rituals for Success
28-11-2023
037 - Deep Dive into Routines: Leveraging Evening and Morning Rituals for Success
In this episode of De-Escalation Conversations, Kerry Mensior delves into the powerful impact of evening and morning routines, with a focus on the practice of journaling. Kerry emphasizes the importance of reflection and introspection through journaling, detailing the "WLAG's" approach to capturing Wins, Losses, Aha's, and Goals. He explores the significance of journaling in personal growth and trauma healing, providing insights into the neuroscience behind its effectiveness. With practical tips and techniques, Kerry guides listeners through establishing their own journaling routine and integrating it with mindfulness and meditation practices. Furthermore, he shares his personal morning routine, highlighting the pivotal role of consistency and exercise in his healing journey. Tune in for valuable insights on using routines and journaling as transformative tools for personal growth and healing.The Power of Gratitude: "Your brain does not allow you to be in gratitude and in survival state at the same time, what will happen is if you go into gratitude, your brain will go, oh, I'm safe, and you'll shift into executive state."— [00:07:13 → 00:07:25]The Power of Journaling: "When we write, especially by hand, we engage multiple areas of our brain, including those are involved in thinking language and working memory."— [00:11:07 → 00:11:15]Goal-setting and Journaling: "A journal can be your road map and a companion in this journey."— [00:11:52 → 00:11:55]The Importance of Introspection: "At the end of each day or sometimes maybe even a week, you can write about what you learned, what you struggled with, and how you can improve."— [00:12:48 → 00:12:55]The Power of Journaling for Trauma Healing: "It definitely increases your positivity, and it opens your mind up to more opportunities for success."— [00:13:39 → 00:13:46]journaling, introspection, personal growth, trauma healing, morning routine, evening routine, goal setting, reverse engineering, sleep, rest, gratitude journaling, mindfulness, meditation, self reflection, emotional healing, accountability, resilience, success, consistency, prompts, meditation practice, exercise, workout, 75 hard, sunlight, vitamin D, lifestyle design, self-discovery, healing journey, conflict resolution, communication techniquesIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
036 - The Science of Goal Achievement: How to Use Neuroscience to Succeed
21-11-2023
036 - The Science of Goal Achievement: How to Use Neuroscience to Succeed
In this episode of De-Escalation Conversations, we delve into the fascinating world of neuroscience and its powerful connection to goal setting.  Kerry explores how setting clear, actionable goals not only directs our efforts effectively but also triggers changes in the way our brains operate. By breaking down the science behind goal achievement and the role of dopamine in reinforcing positive behavior, Kerry will provide practical tips for aligning our goals with our brain's natural processes. Drawing from real-world examples, Kerry will show you how to combat procrastination and achieve success by leveraging our brain's capabilities. Tune in to discover how setting and achieving goals is a conversation with our brains, empowering us to reach new heights.QUOTES:Setting Specific Goals: "Vague goals aren't helpful. Being specific as possible with what you want to achieve allows your brain to really set the parameters for what you're going to do. This clarity helps your brain focus on exactly what needs to be done."— [00:06:10 → 00:06:26]The Power of the Brain's Filter System: "When you activate the Raz, which is what you're doing with everything that we just talked about, your brain begins to focus on that and it begins to look for that information because you've just told your brain that that's important information before that it was not important to your survival."— [00:13:49 → 00:14:04]Understanding the Impact of Fear on Decision Making:"When we are in Survival State, what happens is our PFC, our Pre-Frontal Cortex, shuts off electrically. It powers down and we operate from our Hind Brain, our Reptilian Brain, our Lizard Brain, and we don't make good decisions during that time."— [00:17:12 → 00:17:27]neuroscience, dopamine, feel good neurotransmitter, pleasure, reward, goal setting, motivation, positive reinforcement, progress, achievements, neuroscience and goal achievement, neural pathways, myelination, goal specificity, visualization, feedback, procrastination, survival state, executive state, prefrontal cortex, creativity, problem solving, fear center, dopamine boost, clear and specific goals, manageable tasks, regular feedback, celebrating milestones, setting goals, brain's powerIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
035 - Authenticating Identity and Mitigating Risk - with Matt Lorenc
14-11-2023
035 - Authenticating Identity and Mitigating Risk - with Matt Lorenc
Welcome back to another episode of De-Escalation Conversations, where we dive into the world of conflict resolution and finding peaceful solutions. In today's episode, we have a special guest joining us: Matt Lorenc, the Director of Sales and Marketing at Fraud Fighter. With over 20 years of experience in Sales, Team Building and Business Expansion, Matt Lorenc brings a wealth of knowledge in the field of ID and document authentication. We explore the importance of verification and authentication in preventing fraud, as well as the prevalence of synthetic ID fraud and the potential risks it poses. Matt also introduces us to Fraud Fighter's innovative solution, Paladin, which offers quick and efficient ways to verify suspect identity and mitigate risk. We discuss its applications in various industries, from car dealerships to law enforcement, and the impact it can have on preventing financial crimes. So grab your favorite beverage, sit back, and join us as we delve into the fascinating world of fraud prevention and how vital De-Escalation techniques when dealing with Financial and Economic Crimes Investigations. ABOUT MATT:Matt Lorenc has joined Fraud Fighter as the company’s new Director of Sales and Marketing. Matt has been building and leading teams that consistently meet and beat growth records for the last 15 years. Designing innovative systems and creating new business opportunities in fintech, logistics, HR compliance, and investments with a focus on SaaS companies in a hyper-growth phase. Matt is excited to bring his passion for team building, data-driven management, diversification, and scalable business expansion to Fraud Fighter. Although an east coast native, after finishing his degree at Fordham University in New York, he and his wife of 13 years moved to Los Angeles, CA. Matt is a keen multi-instrumentalist musician and enjoys writing and playing music, traveling, kayaking, and wrestling for couch space with his 2-year-old American Bully, Charli.KEYWORDS:de-escalation training, shift brain, calm down, statements, prosecution, interviews, suspects, victims, witnesses, salespeople, survival state, good statement, Fraud Fighter, 20 years, synthetic ID fraud, scammers, stolen information, fake IDs, UV light, scanned, TSA, visual inspection, UV flashlight, authentication solutions, dealership websites, mobile apps, web apps, desktop solutions, patrol officers, law enforcement, suspect identity mitigation, riskIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
034 - Hunters and Howlers - Threat Assessment and Management with Dr. Steve Albrecht
07-11-2023
034 - Hunters and Howlers - Threat Assessment and Management with Dr. Steve Albrecht
In 1994, Dr. Steve Albrecht co-wrote one of the first business books on workplace violence. He interviewed a double murderer in prison for the book. Since then, he has trained thousands of government, healthcare, library, and private-sector employees in workplace violence awareness, prevention, and response. He helps K-12 schools and colleges and universities to create Threat Assessment Teams to address school violence threats. He has written 26 books on HR, security, leadership, and criminal justice topics.🎙️ Exciting News! We just recorded an amazing episode for the De-Escalation Conversations Podcast with the incredible Dr. Steve Albrecht!  🎙️ We delved into the fascinating world of road rage, workplace violence prevention, and much more! Here are 3 key takeaways from our conversation: 1️⃣    Anger Mastery: Dr. Albrecht emphasized the importance of mastering our anger, rather than just managing it. Understanding the triggers and stressors that lead to road rage, workplace violence, or confrontational situations is crucial for effective de-escalation. 2️⃣    The Power of Empathy: Recognizing subtle signals in body language, empathizing with individuals going through struggles, and seeing them as human beings can make a significant difference in diffusing tense situations. Empathy is a powerful tool for creating a safer and more inclusive environment. 3️⃣    See Something – Say Something: We discussed the vital role that bystanders play in identifying potential threats. Whether it's reporting suspicious behavior, leaks of information, or instances of sexual harassment, speaking up and reporting can help prevent tragic incidents. Trust your instincts and ensure a secure environment.  Stay tuned for the release of this enlightening episode!  And don't forget to check out our website for valuable resources on communication, conflict resolution, and De-Escalation training. Let's make our world a safer place together!  💪🌍 #DeEscalationConversations #Podcast #WorkplaceViolencePrevention #RoadRage #Empathy #SafeEnvironments #CommunicationSkills #ConflictResolution #StaySafe[00:02:48] Blessed to learn from experienced mentors in PD.[00:05:30] School shootings by perpetrators have shifted dramatically. Previous incidents were mostly gang-related or retaliatory, but now it's students, ex-students, parents, and others targeting schools. This shift happened after Columbine, where perpetrators gained momentum and were revered online. It's disheartening to see this becoming an acceptable solution for disaffected, revenge-seeking individuals.[00:09:12] Library staff trained in de-escalating conflicts, safety.[00:11:08] Library visit ruined by showering transient, relocating.[00:15:27] Threats often do not precede lethal actions.[00:18:59] Guns from homes contribute to gun violence.[00:20:46] Speak up, fill gaps, protect others.[00:25:33] I'm known as the anti bomb threat guy[00:28:54] Risks and consequences of escalating road ragIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
033 - What the Heck is Behavioral Health? - With Dr. Ann Hawkins
30-10-2023
033 - What the Heck is Behavioral Health? - With Dr. Ann Hawkins
Welcome to the De-Escalation Conversations Podcast! Today, we have a special guest, the Chief Innovation Officer at 1st MOMENT™. With a focus on transforming workplace culture through a prevention-oriented approach, 1st Moment bridges the gap between physical and behavioral health, and work comp incidents. Providing comprehensive care, 1st MOMENT™ aims to prevent incidents and foster well-being within and beyond the workplace. Let's prioritize prevention and create an environment where employees and their families thrive. Join us as we delve into their insights and expertise in reshaping workplace culture. Please join me in welcoming the Chief Innovation Officer from 1st MOMENT™.[00:01:46] Podcast features Chief Innovation Officer of First Moment.[00:04:18] First Moment is critical to managing incidents, reducing costs.[00:10:00] Limited psychological services hinder First Responders being able to  help.[00:11:21] Officer involved shootings led to PTSD.[00:15:26] Tragic incidents, and 1st Moment service responds.[00:20:50] People impacted lack tools; children confused. Government must act swiftly.[00:21:57] Physician burnout, high suicide rate, lack of support.[00:26:22] The impact of not prioritizing employee well-being.[00:31:40] 24/7/365 availability for trusted, reliable help.[00:35:14] Maintaining privacy while providing support and education.[00:38:18] Visit https://www.theidea.worldIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
032 - The Impact of Legacy: Craft Your Legacy and Lead a Meaningful Life - With Gagan Gupta
24-10-2023
032 - The Impact of Legacy: Craft Your Legacy and Lead a Meaningful Life - With Gagan Gupta
🎙️ Exciting News! 🎉  I had the honor of hosting Gagan Gupta, a powerhouse of personal development and leadership, on this episode of De-Escalation Conversations. We dove deep into empowering senior executives, conscious business leaders, and professionals to unlock their full potential in a rapidly transforming world. 🌍  Here are 3 key takeaways from my conversation with Gagan Gupta:  1️⃣ Disconnect from your roles and find inner peace: Gagan highlighted the importance of detaching ourselves from our titles, jobs, and material possessions. By identifying ourselves with our surroundings, we limit our ability to experience true joy, peace, and love. Remember, the ultimate desire of every person is to have more joy, peace, and love in their lives. 🌟  2️⃣ Harness the power of intentional dreaming: Both Gagan and I believe in the power of intentional dreaming to manifest positive outcomes in our lives. By requesting specific solutions and outcomes from the universe, we can shape our dreams to avoid unwanted topics and work towards our goals. Understanding and applying this concept for 21 days can bring a sense of power and effectiveness. 💭  3️⃣ Crafting your legacy:We discussed an intriguing perspective on obituaries. We want you to know the importance of writing your own obituary to guide your life and leave behind a meaningful legacy. Don't let others define your story, decide on your desired impact and legacy. After all, if you don't write your obituary, someone else will. 📜  I was truly inspired by Gagan's wisdom and the tools he provided to elevate our personal and professional lives. Don't miss out on this insightful episode, available now on De-Escalation Conversations. Tune in to gain valuable insights and unleash your potential! 🔊 Keep in touch with Gagan Gupta at:  Fast Track Your Career.com.au #Podcast #LeadershipDevelopment #PersonalDevelopment #LegacyBuilding #IntentionalDreaming #DeEscalationConversations  [00:00:56] Deescalation Conversations podcast: meet Gagan Gupta.  [00:09:42] Safety net crucial in unexpected career changes.  [00:14:10] Legacy matters; ask yourself who you are.  [00:18:21] Group grew, friend brought staff, universe aligned.  [00:26:31] Tractor beam, tools, list, gratitude, dark thoughts.  [00:27:47] Gratitude, giving, and counterintuitive perspectives, explained.  [00:36:02] Trying to do too much leads to frustration.  [00:42:49] Disconnect from roles, find joy, sleep better.  [00:44:29] Requesting universe solutions, intentional dreaming for success.  [00:52:09] Coaching for impact: 10,000 business leaders.  [00:56:43] Obituary: Humility, listener, calmness, legacy in control.  [01:00:38] Check out The Idea World for valuable content. IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
030 - Suicide by Cop - I Interview the Suspect Shot 3x by Oxnard CA PD
10-10-2023
030 - Suicide by Cop - I Interview the Suspect Shot 3x by Oxnard CA PD
Welcome to the DEC podcast.  I want to warn you that the subject matter in this podcast is for Mature Audiences and there may be some parts that are disturbing and Viewer Discretion is advised.   I’m going to be sharing a story with you today that is incredibly compelling.  It’s about a 17-year-old girl and an Oxnard Police Officer – and I’m blessed to know both of them.  In this episode, you’re going to have the privilege of listening to the conversation I had while speaking with one of them. On May 3rd, 2019, while in a dirt field behind a business in an commercial district, Oxnard CA Police Officer Timothy Roberts shot a 17-year-old girl three times.  He did that because, even though he was attempting De-Escalation, she had her mind made up that she wanted to die.  Not long after he arrived on scene, she charged at him with a knife forcing him to use deadly force.Roberts, then a 4-year veteran of the Oxnard Police Department, was the first officer on scene and found the teen standing in the parking lot. After the girl brandished a six-inch kitchen knife, Roberts commanded her to drop it while he backed away. A second officer arrived and was in the process of retrieving a less-lethal "beanbag" shotgun from his vehicle when the teen charged at Roberts. Officer Roberts fired three rounds, striking the girl all 3 times. The girl fell to the ground and the two officers immediately began providing first aid until paramedics arrived.The incident was captured in full by Officer Roberts' body-worn camera.  In the body-camera footage, the teen can be heard apologizing after she was shot, a guilt that would continue to grow during her stay at the hospital.Doctors initially weren't sure she would survive due to bleeding in her liver. They later warned she would not be able to walk again from a second bullet wound in her leg.The teen recalled the guilt that haunted her in the hospital, even affecting her dreams. She decided to make amends when she was discharged in June that year.The teen and the officer met in person for the first time on Jan. 23, 2020, and have remained in contact ever since.  This young lady said she wants to share the lessons she learned to promote mental health awareness.  She said, "In many of these situations, the person in my situation does not live.  I feel like it's my duty, as someone who lived, to promote mental health awareness."She went on to say, "Always be willing to reach out to someone who might be struggling.  Sure, you may be frustrated with them for feeling that way, but if you give them even the least bit of understanding and support, it's a gamechanger."If you're feeling despondent, the National Suicide Prevention Lifeline, for both English and Spanish speakers, can be reached at 988 or suicide prevention lifeline.orgKeep listening, there’s a lot to unpack in today’s show!IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
029 - Leadership Skills: From Reactivity to Clarity in Conversations - with Kirsten Asher
02-10-2023
029 - Leadership Skills: From Reactivity to Clarity in Conversations - with Kirsten Asher
Meet Kirsten Asher, creator of Feminine Embodiment Method, who teaches women to embody and flow instead of hustle and grind through the way they move, breathe and think. Creator of Feminine Embodiment Method, who teaches women to embody and flow instead of hustle and grind through the way they move, breathe and think. Have you ever felt disconnected from your body or emotions? Do you ever find yourself being afraid to show up as a leader in your full feminine power or do you feel pressured to lead from a more masculine place? Give yourself permission to be feminine as you learn to reconnect with your senses and emotions using the tips she shares. If you find yourself feeling a little disconnected, frustrated or stressed then grab a cuppa something wonderful and listen in to this powerful episode!Keywords: reacting, understanding, listening, communication, body language, miscommunication, missed signals, collaboration, input, information, analysis paralysis, law enforcement, second-guessing, creativity, left brain, right brain, nurturing, leadership, manager, respect, loyalty, progression, distress call, logical, decisive, aggressive, domineering, balanced leadership, feminine qualities, perspective, emotions, training.00:02:52 Feminine leadership balances logic and empathy.00:06:48 Miscommunication and emotional intelligence are important.00:09:29 Compartmentalize, manage emotions to be a leader.00:13:39 Collaboration brings better results; avoid overthinking.00:14:35 Trusting gut instinct is crucial for first responders.00:17:42 Analytical, assertive, decisive leader balances creativity and collaboration.00:23:53 Listening to React hinders effective communication.00:27:32 Understanding others leads to compassion and empathy.00:29:49 Understanding personality types improves communication skills.00:32:00 Empower team, listen, share ideas, make decisions.00:36:59 Putting ego aside, ask why with clarity.00:38:56 Suppressing emotions, communicating with self-control.00:43:27 Deep breaths can change your body state.00:47:07 Balance brain, harmony, dance, left, right, practice, listen.00:51:29 Training can save your life, relationships, career.IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
028 -  Circuit Breakers and Calming Techniques: Mastering Self-Control - With Torrin Minutillo
19-09-2023
028 - Circuit Breakers and Calming Techniques: Mastering Self-Control - With Torrin Minutillo
A Seasoned Business Veteran, Proven Under Fire Torrin’s 34-year business journey started in a time before mobile phones and internet instant communication. This journey was riddled with many highs and lows in the first 20 years before he cracked the code and now enjoys a business life that seemed impossible at one point.The turning point was driven by getting a deep understanding of the human experience and applying it to the business experience.That real life education has prepared him well for what he is passionate about doing now…that is helping other business owners on their journey to conquer their dreams.Empowering Achievement with Courage.IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
027 - How You Can be the Best Field Training Officer - With Paul Hasselberger
12-09-2023
027 - How You Can be the Best Field Training Officer - With Paul Hasselberger
Lt. Paul Hasselberger is a law enforcement administrator and educator who has a passion for constant improvement. His drive to find balance between formal education, practical skills, and real-world leadership experience can be seen through his various assignments and accomplishments.After earning degrees in psychology and sociology, he joined the Clifton Police Department in 2005 and quickly earned awards and commendations for his personal performance including: a physical fitness award, life-saving awards, and meritorious service citations. His work ethic helped him earn multiple specialty assignments including: SWAT, Academy Instructor, and Narcotics detective.Outside of his full-time position, Paul has put his experience, education, and leadership skills to use by providing instruction to hundreds of FTO around the country. He has presented at various conferences and was most notably chosen to participate in the International Law Enforcement and Educators Association’s (ILEETA) prestigious “Emerson Hour”. Paul has also continued to instruct at the Passaic County Police Academy for the past 10 years and worked as a subject matter expert for police supervision promotional test development for the state of NJ. Mr. Hasselberger has volunteered for leadership positions on various non-profit boards. He served as the Vice-President of his agency’s supervisor’s union and is the founding director of the NJ Chapter of NAFTO. Paul has been the President of NAFTO’s Executive Board since 2018. During his term, he collaborated with the Executive Board to redefine NAFTO’s mission and business operations. These changes will allow NAFTO to maintain its position as the leading provider of FTO training while becoming the Nation’s leading advocate for improved training programs.IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
026 - Pushing Boundaries and Discovering Personal Capabilities - with Sarah Apgar
04-09-2023
026 - Pushing Boundaries and Discovering Personal Capabilities - with Sarah Apgar
Welcome back to De-Escalation Conversations, where we delve into the art of effective communication and leadership. In today's episode, we have the privilege of speaking with Sarah Apgar, the founder of Fit Fighter, a revolutionary strength solution for all ages. Sarah's impressive background as an Iraq war veteran, former firefighter, and mother of two girls brings a unique perspective to our discussion on adaptability, setting expectations, and pushing personal boundaries. Tune in as Sarah shares her journey of creating the steel hose, a groundbreaking training tool featured on ABC's Shark Tank, and how it has transformed the way firefighters and athletes train. We'll also explore the importance of challenging ourselves in high-stakes environments and the impact it has on personal growth. Plus, Sarah provides invaluable insights on effective leadership, transparent communication, and the power of gratitude. So get ready for a compelling conversation on resilience, teamwork, and the limitless potential of the human spirit!Sarah's Bio:Sarah Apgar is the Founder of FitFighter, a strength solution for everyone ages 8-80! She originally designed her signature training tool, the Steelhose, which was featured in 2020 on ABC’s Shark Tank, to train firefighters better for the rigors of the job.   Sarah is an Iraq War Veteran, All-American Collegiate Athlete, Fitness Professional, former Volunteer Firefighter, and mom of 2 little girls. In addition to her primetime Shark Tank debut, Sarah and FitFighter have been featured in Rolling Stone, Mens Health, Muscle and Fitness, ABC News, and Oxygen Magazine, and performed for clients the likes of ESPN, FDNY, and the United States Military.   Sarah lives in Port Washington NY with her husband, Ben Smith, a plastic and reconstructive surgeon, her two young daughters, Emory and Arlyn, and their puppy "Louisiana".Sarah on Shark Tank:https://www.youtube.com/watch?v=YLwjb3Uh4t4Sarah's Shark Tank Update Episode:https://www.youtube.com/watch?v=AGncHJbWbXEWebsite:https://www.fitfighter.comIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
025 - Bridging the Gap: Effective Communication and Leadership in Public Safety with Roy Bethge
28-08-2023
025 - Bridging the Gap: Effective Communication and Leadership in Public Safety with Roy Bethge
Roy Bethge experienced several moments of disillusionment throughout his career. Despite facing these challenges, Roy remained resilient and determined to find a path that would bring him fulfillment. Roy didn't let these setbacks define him. Instead, he used them as a catalyst for change and growth. Today, Roy Bethge stands as a testament to the power of resilience and determination. His story serves as an inspiration to others who may be facing similar challenges in their careers. Roy's Bio:Roy Bethge (Beth-key) Roy Bethge is a veteran police leader with more than 29 years of law enforcement experience.  He retired in May of 2017 as Deputy Chief of the Buffalo Grove Police Department in Northern Illinois. He holds a Masters Degree in Criminal Justice from Columbia College and has an extensive background as a trainer in the subject areas of leadership development, officer safety, use of force, and adult learning.Mr. Bethge is the co-founder and lead instructor of The Virtus Group, Inc. which brings innovative leadership training and development to law enforcement professionals around the country.  As part of that endeavor, Mr. Bethge is the co-creator of the WINx: Inspiring Leadership in Law Enforcement conference which is a TED-styled experience focused on law enforcement professionals. Roy is also the Executive Director of Below 100, a not-for-profit organization trying to reduce police officer line-of duty-deaths and preventable injuries, an instructor for Louisiana State University’s National Center for Biomedical Research and Training as well as a private consultant.  [00:02:26] Training should be prioritized for organizational success.[00:05:23] Personal development takes effort, but it's crucial.[00:07:53] Stay safe, protect, serve, and make it home.[00:11:13] Improving team coordination for high-risk events.[00:14:36] LSU instructor emphasizes the importance of attitude, training[00:17:55] Training's return on investment in leadership.[00:22:01] Training and mentoring are key to leadership.[00:28:10] Management is about skills, leadership is generic. Despite investments in leadership training, there are poor examples. Inspiring others towards ethical goals is key. Remember why you signed up for the profession.[00:31:29] Ethics as a verb, paying the price.[00:35:05] Communication challenges in law enforcement organizations; Importance of sharing information; Some people use information as a source of power; Efforts to improve recruiting in the army; Research on what it means to be a police officer; [00:39:43] Resilience in facing disillusionment in life.[00:42:56] Bridging the communication gap in leadership development.[00:46:16] Listening and acknowledging employees creates a positive workplace.[00:50:49] Communication builds trust, it's essential for progress.[00:54:25] Encouragement, valuable training, appreciation, feedback, specialized training.IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
024 - Building Bridges: A Conversation on Stress Reduction and Communication - with Adam Timm
22-08-2023
024 - Building Bridges: A Conversation on Stress Reduction and Communication - with Adam Timm
Welcome back to another episode of De-Escalation Conversations, the podcast where we explore strategies and insights for creating peaceful and productive conversations. In today's episode, we have the opportunity to sit down with Adam Timm, a former dispatcher from the Los Angeles Police Department who has transformed his career and now focuses on helping others in similar high-stress roles. Adam shares his personal journey of self-discovery, from being known as "Angry Adam" to becoming a kinder and more effective communicator. After leaving the LAPD, Adam founded his own company, The Healthy Dispatcher, and has since gained nationwide recognition for his training programs. Join us as we dive into the importance of self-awareness, creating engaging learning experiences, and the power of effective communication in leadership roles. Get ready for a thought-provoking and enlightening conversation with Adam Timm on De-Escalation Conversations. Adam's Bio:Adam Timm began his 20-year career in 9-1-1 as a dispatcher for the Los Angeles Police Department Communications Division, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.Participants in Adam’s training classes and conference sessions praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels year-round presenting training classes, conference sessions and consulting services across the country.He is a board-certified stress management consultant and the author of three books, including the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout,” and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.Stay in Touch with Adam Timm:https://thehealthydispatcher.com IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
023 - The Power of Patience: Communication Skills in High-Stress Situations with Chris Bartolotta
15-08-2023
023 - The Power of Patience: Communication Skills in High-Stress Situations with Chris Bartolotta
UPDATE: Christopher Bartolotta has been appointed as Deputy Chief of the Avon Police Department, being selected following a nation-wide recruitment process.Deputy Chief Bartolotta recently retired as a Captain with the Connecticut State Police, following 32 years of service. He started as a road trooper and throughout his career gained experience in all areas of enforcement function and technique, including investigations, as a member of the Major Case Squad, both as a detective and supervisor. He is also experienced on the tactical side involving high-risk incidents, as an operator, supervisor and trainer for the Emergency Services Unit.Deputy Chief Bartolotta was an Academy Instructor, certified nationally in dozens of areas of subject matter, is an accident reconstructionist, certified Drug Recognition Expert and instructor, certified Fire Investigator, court qualified as an expert witness, experienced in accreditation and all matters of policy writing and implementing promotional processes. He has instructed in interview and interrogation, motor vehicle theft, fraudulent documents and stress and crisis management.He received his Bachelor of Business Administration from Dowling College in Oakdale, New York; and a Master of Public Safety from the University of Virginia. Stay in Touch with Chief Bartolotta:linkedin.com/in/christopher-bartolotta-m-p-s-b66628235IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
022 - Inspiring Leadership - Lt. Col Dave Grossman on Modeling Behavior and Taking Charge
08-08-2023
022 - Inspiring Leadership - Lt. Col Dave Grossman on Modeling Behavior and Taking Charge
I want to express my sincere gratitude to Colonel Grossman for sharing his expertise and insights with us. To connect with and learn more from Colonel Grossman, be sure to visit his website at www.GrossmanOnTruth.com - trust me, it's worth it!  Thank you all for your continued support and for tuning in to De-Escalation Conversations.  Stay tuned for more exciting episodes and interviews coming your way soon!  #DeEscalationConversations #Leadership #Training Lt. Col. Grossmon's BIO:In their description of Lt. Col. Dave Grossman, Slate Magazine said, “Grossman cuts such a heroic, omnicompetent figure, he could have stepped out of a video game.”  He has five patents to his name, has published four novels, two children’s’ books, and six non-fiction books to include his “perennial bestseller” On Killing (with over half a million copies sold), and a New York Times best-selling book co-authored with Glenn Beck.He is a US Army Ranger, a paratrooper, and a former West Point Psychology Professor.  He has a Black Belt in Hojutsu, the martial art of the firearm, and has been inducted into the USA Martial Arts Hall of Fame.Col. Grossman’s research was cited by the President of the United States in a national address, and he has testified before the U.S. Senate, the U.S. Congress, and numerous state legislatures.  He has served as an expert witness and consultant in state and Federal courts.  He helped train mental health professionals after the Jonesboro school massacre, and he was also involved in counseling or court cases in the aftermath of the Paducah, Springfield, Littleton and Nickel Mines Amish school massacres.Col. Grossman has been called upon to write the entry on “Aggression and Violence” in the Oxford Companion to American Military History, three entries in the Academic Press Encyclopedia of Violence, Peace and Conflict and has presented papers before the national conventions of the American Medical Association, the American Psychiatric Association, the American Psychological Association, and the American Academy of Pediatrics.Since his retirement from the U.S. Army in 1998, he has been traveling full time as one of our nation’s leading trainers for military, law enforcement, mental health providers, and school safety organizations.Today Col. Grossman is the director of Grossman On Truth, LLC (www.GrossmanOnTruth.com).  In the wake of the 9/11 terrorist attacks, he has written and spoken extensively on the terrorist threat, with articles published in the Harvard Journal of Law and Civil Policy and many leading law enforcement journals, and he has been inducted as a “Life Diplomate” by the American Board for Certification in Homeland Security, and a “Life Member” of the American College of Forensic Examiners Institute.https://www.theidea.worldIDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
021 - Unlocking Healing and Transforming Lives - with Michele Blood
31-07-2023
021 - Unlocking Healing and Transforming Lives - with Michele Blood
(For SEVERAL Free Gifts, go to: MicheleBlood.com/deescalation)Welcome back to another episode of De-Escalation Conversations! In today's episode, we have the pleasure of hosting the inspiring Michele Blood. Michele shares her incredible journey from being a rock singer in Australia and, after a near fatal car accident, meeting Bob Proctor and later becoming a renowned figure in the field of personal development. With a focus on helping individuals in many professions, Michele's tools offer a lifeline for those who struggling mentally, emotionally, and spiritually due to the demands of their work. Michele speaks from personal experience about the transformative power of their methods. Prepare to be amazed as Michele discusses her fascinating experiences creating affirmation songs, the importance of music in healing people, and her journey to becoming a sought-after speaker and author. Stay tuned as we dive deep into the impact of affirmations, the power of the mind, and the incredible programs and resources Michele offers to help individuals overcome challenges and create a life of abundance and joy. This is an episode you won't want to miss! Michele Blood is a successful, multi-talented lady. Michele was a rock singer in Australia and after a near fatal car accident, she created positive Affirmation Songs which not only healed her body but also took her to worldwide success. These Affirmation songs affect the left and right hemispheres of the brain. Lyrics, the left hemisphere, and melody and music, the right hemisphere so the new, positive messages go straight to the subconscious mind. This is why millions of people worldwide have downloaded her Affirmation Power songs. These songs cover healing, success, money, joy, confidence and they uplift the person immediately. In addition to creating Magnet To Success™ products and seminars worldwide, her public Mystical Success Events have been held in over 26 countries. Michele has co-written and created over 80 books, music CDs, audio programs, TV shows, and videos on positive thought, mind transformation, and meditation.IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
020 - Winning Mind Training - with Brian Willis
25-07-2023
020 - Winning Mind Training - with Brian Willis
Brian Willis is recognized throughout North America as a catalyst for change in the law enforcement profession and a man with many questions.Brian was a full time police officer for 25 years and has over 33 years of law enforcement training experience. He is the recipient of a Lifetime Achievement Award in recognition of his contribution and commitment to Officer Safety in Canada, the Queen’s Diamond Jubilee Medal in recognition of his contributions to the law enforcement profession and the Law Officer Trainer of the Year award.  In addition to his work with law enforcement professionals Brian has served as a mental preparation coach for athletes from a variety of sports including two Olympic athletes.Winning Mind Training's Why: To inspire the men and women of law enforcement to focus on What’s Important Now, and strive to Embrace the Struggle and Suck, Look for the Learning and the Good and Dare to Be Great so they can lead lives of significance.Winning Mind Training's Just Cause:To create a movement where law enforcement agencies in North America continually strive to grow their tribe of trainers and leaders at the foundational level in order to build and sustain an organizational culture of leading, learning and excellence. I am looking for as many people as possible to join me in this Cause.Winning Mind Training Core Values:Focus on What’s Important NowStay CuriousSeek to Inspire Others 0:00  Teaser  0:56  About Brian Willis  2:09  Brian's Take on Training  15:55  Brian's Take on Leadership  28:33  A Takeaway - It's Not About Me!  33:15  Brian's take on Communication IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact
019 - Training, Leadership and Communication - with Gordon Graham
18-07-2023
019 - Training, Leadership and Communication - with Gordon Graham
Gordon Graham, J.D., is also a Law Enforcement Officer.Gordon's education as a Risk Manager and experience as a practicing attorney, coupled with his extensive background in law enforcement, have allowed him to rapidly become recognized as a leader in private and public sector organizations with multiple areas of expertise.Gordon proudly served the California Highway Patrol and was a motorcycle officer for his first ten years.He helped design the first DUI task force, assisted in developing the DRE (Drug Recognition Expert program), was an instructor in the initial  “Mod I and II” Haz Mat program, and wrote his first of many technical papers: “PCP–An Officer’s Survival Guide.”Gordon helped provide the single greatest treatise on motorcycle safety.On the “B” shift, he and his fellow Sergeants stressed the values and beliefs and built the most productive team of motorcycle officers in the department’s history.He saw deficiencies in officers’ training and revolutionized law enforcement training with his SROVT program: Solid, Realistic, Ongoing, Verifiable, Training.This daily training bulletin concept resulted in his later being awarded the Governor’s award for excellence in law enforcement training.He also sharpened his focus on how his education and training in systems and his legal background could work together to improve the quality of law enforcement operations by incorporating real risk management into police operations.He provides organizations, including those involved in commercial real estate, hospital operations, manufacturing companies, aerospace operations, nuclear power plants, auto racing operations, and many others.He also expanded his efforts to assist other public safety organizations in developing Fire Fighter Close Calls, now recognized as “the source” of information about firefighter safety.This effort led to his assisting the International Association of Fire Chiefs with a similar effort and developing their Fire Fighter Near Miss safety.The IAFC awarded Gordon the Presidential Award for Excellence for his lifelong work in improving firefighter safety and performance.Gordon became a founder of a company designed to standardize policy, procedure, and training in public safety operations.Today, most law enforcement agencies in California use the Lexipol Knowledge Management System, and nearly half of the states use this approach to law enforcement operations.This effort has dramatically improved the safety of police personnel while also influencing a dramatic reduction in claims, settlements, and verdicts adverse to law enforcement agencies.Gordon held his law enforcement headquarters assignment until his service retirement and was awarded the Lifetime Achievement Award.Graham’s innovative programs, based on the values and beliefs he learned and a passion for continuous improvement, are the standard for any organization that wants to improve existing operations and prevent things from going wrong.IDEA - the International De-Escalation Association, is dedicated to Saving Lives, Reputations, & Relationships through Conflict De-Escalation & Communication Training for Teachers, Parents, and Public Safety Providers.Find more about How to Calm an Angry Person in 90 Seconds or Less Come visit us at the IDEA website (International De-Escalation Association): https://TheIdea.WorldSubscribe to our free weekly newsletter to stay up to date on the latest news and blogs about Schools, Police, Fire, Medical Services and Flight Attendants.Do you or your organization need Communication Skills and De-Escalation Training? You can reach us directly at: Team@TheIdea.World or by filling out a contact form at https://www.TheIdea.World/contact